As a care home we welcome all feedback, both positive and negative, with the aim of continually improving our service to our residents. Having read your comments (and having had a follow up telephone conversation with yourself) it is obvious that you have genuine concerns of the level of care you feel has been afforded to your loved one.We always aim to provide excellent care for our residents and it is extremely disappointing to hear that you do not believe this to be the case. Many of our reviews are positive about our approach to care, however, I recognise that we must not be complacent. With that in mind, I fully appreciate you are concerned and will personally look into each individual issue you have raised as a priority. I can guarantee that a full and thorough investigation will be held and I will personally feedback the findings and subsequent outcome as is necessary.