Thank you very much for taking the time to provide us with your wonderful comments, wherever possible we will try and minimise hospital admission, as it is clear how distressing and traumatic any hospital visit can be. Getting to know the residents is extremely important for all team members as this provides them with the knowledge and intel to try and notice when things aren't quite right and the detection of a possible infection to get the right treatment as soon as possible, this is so pleasing to hear that this has been evident in your mothers care with us here at Ridley Manor.Thank you for your time, and we look forward to seeing you.Many thanks the Ridley Manor team