Many thanks for your recognition of the caring and friendly staff here at Milward: the meaningful interactions between staff and residents are the main way in which we can demonstrate person-centred care and it is so encouraging to see mother thrive in this environment.I am sorry that you feel that clothes have been stained or ripped: I am not aware of this myself, so please do chat with me in person when you are next in about your concerns.  One reason may be that we enable mother to paint her lovely pictures and paint sometimes gets on her clothes, but clothes are put on clean each morning, even if they then attract marks through the day at mealtimes etc.