Thank you so much for your heartfelt feedback. It truly means the world to us to hear how much you value the care and support your mum receives. She is part of our family here, and we're grateful for the opportunity to be a part of her life.We understand that everyone has their moments, and our team always strives to meet each resident with patience, empathy, and understanding. It's wonderful to hear that this has made a difference for her and for you.We're also really pleased that you've noticed the sense of community we work hard to create. Seeing the residents happy, laughing, and engaged is exactly what we aim for every day.Thank you again for your kind words-they remind us why we do what we do.