Thank you for taking the time to share your feedback. We're really pleased to hear that you find the reception clean and tidy and that you're happy overall with your Nan's care.We appreciate your comments about the tidiness of your Nan's room and understand that the Home Manager has taken your concerns on board and has put measures in place to keep her space tidier. We're also sorry the cushion issue wasn't addressed more promptly. Your feedback is valuable in helping us provide the best possible care, and we're always available to discuss any concerns directly.