While we welcome feedback, we're surprised and saddened by this review, particularly given the supportive relationship we've shared over the past three years. Since 2022, M has been a much-loved member of our home. You have consistently expressed praise for the care she receives from our dedicated team.The recent fee review is in line with local market rates and reflects pressures entirely beyond our control, including:- Substantial increases due to the national rise in the Living Wage and employer contributions- Utility costs that have risen over 100% - Ongoing increases in food and consumables affecting everyoneWe understand pricing is sensitive, but it's grossly unfair to rate all categories poorly when the issue is solely financial. When M personal fund ceased, our staff and provider quietly covered costs so she could continue enjoying things like her daily newspaper. Our team continues to act with compassion and professionalism, regardless of challenges.