Thank you so much for your kind and thoughtful feedback. We're very pleased to hear that your mother has settled in well and that you've noticed positive changes since her arrival. Its always encouraging to hear that our staffs efforts are making a difference  well be sure to pass on your praise to the team, especially those who have stood out to you.Were also glad you've seen improvements in our activity offerings. Engaging residents meaningfully is a key priority for us, and its wonderful to know the hard work in that area is being noticed and appreciated.Regarding your mums falls, we understand how concerning that can be, and were pleased to hear that you were satisfied with the care she received. Your suggestion about giving staff more time to engage socially with residents is a valuable one. Were continuously looking at how we can balance workloads to ensure both care and companionship are part of daily life here.