Thank you for sharing your thoughtful feedback regarding The Burroughs. We are so happy to hear that you and your mother feel welcomed and comfortable in our home and that you both feel supported by our staff. In regard to your concerns around communication of medical appointments, we recognise that clear and effective communication is the backbone of providing high quality care and we are always working to improve the service we provide.  We politely encourage you to reach out to the Home Manager directly to discuss any concerns you may have, they are always happy to listen to and address any worries or issues that arise.  Once again, thank you for your feedback. Your input is invaluable to us and allows us the opportunity to continue to grow and develop.