Thank you for taking the time to share your feedback. We are genuinely sorry to hear your experience did not meet expectations.<br> <br>We fully recognise how important it is for families to feel confident and reassured during a discharge assessment. These transitions can be stressful, and we regret that this was not reflected in the high standards we strive to uphold.<br><br> Three days is a very short period to form a full picture of a care home, especially when the focus is on immediate needs, which can feel overwhelming. <br><br>Regarding visits, we offer open visiting without appointment; the booking system is only for our quiet room. We aim to be flexible to support varying needs. <br><br>The home has been fully redecorated, with ongoing improvements to ensure a warm, safe environment. We are sorry if this was not evident during the brief stay. <br><br>All feedback is taken seriously and helps us continue to improve and provide the highest quality of care.<br><br>Warm regards, <br>Management