Thank you for your feedback. While we're unable to discuss individual care details in a public forum, we'd like to clarify that no concerns of this nature were brought to our team prior to your grandmother's departure. It was our understanding that the decision to move her had already been made before those issues were shared.We are committed to providing a safe, supportive environment for all residents, including those with complex needs. Our team is trained in safe mobility and lifting practices, and care is taken to support residents with eating, hydration, and communication in line with individual care plans. In this case, continence care followed an assessment by an independent healthcare professional, with care provided according to their guidance.We appreciated the opportunity to meet and discuss your concerns, and wish that conversation had happened earlier. We're glad to hear your grandmother is now in a setting that suits her, and we sincerely wish her all the best.