Thank you for taking the time to share your feedback. We're truly grateful for your kind words about our care staff and the dedication they show - it's heartening to know their efforts are recognised. We're also sorry to hear about your concerns and want to reassure you that we take them seriously. We are committed to providing consistently high standards of care every day, not just during inspections. As part of our standard practice, we review each resident's dependency needs on a monthly basis - or sooner if required - and ensure that safe staffing levels are in place at all times to meet these needs. Your comments will be shared with the wider team as part of our ongoing efforts to improve. If you would like to arrange a follow-up meeting with the Home Manager or a Director, please don't hesitate to reach out to us directly. Thank you again for your honesty and for helping us do better.