Thank you for your kind and constructive message. We're very grateful that you took the time to share your reflections on your mother's experience with us.  We're so pleased to hear that she is beginning to settle in, and that you've found comfort in seeing familiar faces among our staff. Continuity of care is something we deeply value, and it's heartening to know it's had a positive impact on your family. It's also lovely to hear that both you and your dog feel warmly welcomed when you visit-creating that kind of friendly, inclusive atmosphere is exactly what we strive for every day. Your feedback about the electronic check-in system is  appreciated.  Thank you again for your kind words and honest feedback. Please don't hesitate to speak to me or any member of the team if there's anything more we can do to support your mother or your visits.