Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff pleasant and friendly, and that the room provided comfort during your stay or visit.We do appreciate your comments regarding staffing levels and physical activity. Were always reviewing how we can improve our service, and your observations are helpful in guiding those discussions. Ensuring residents are engaged and well-supported is a top priority, and we will take this on board as we continue to develop our activity programme and staffing approach.Thank you again for your thoughtful review. If you'd like to discuss anything further, please dont hesitate to get in touch directly.