Thank you so much for your kind and heartfelt words.We were truly sorry to learn of your wife's initial experience, and we are honoured that Norley Hall was able to offer the care, comfort, and reassurance that you both needed at such a difficult time. It was our privilege to welcome you, and we're deeply touched to know that you felt the warmth and dedication of our team from the moment you arrived.Providing compassionate, person-centred care is at the heart of everything we do, and your comments are a great encouragement to our staff, who always strive to go the extra mile. We are especially pleased to know that your wife's one-to-one respite care made such a positive difference, and that you always felt welcomed and supported during your visits.Your words will be shared with the whole team-they will be as proud as I am to know that their work has made such a meaningful impact.