Thank you so much for sharing your thoughts with us. We're really sorry to hear about your concerns, and we truly appreciate you taking the time to bring them to our attention. It's always our priority to ensure everyone is cared for with the attention and dignity they deserve, and we're sorry if we've fallen short in any way.We'd really like to speak with you directly to look into what's happened and make sure everything is followed up properly. Someone from the team will be in touch shortly to talk things through with you. Your feedback means a great deal and helps us continue improving the care we give.