Thank you so much for your lovely review, hearing that we made your grandmother feel welcome and listened to is why we do what we do. To make people feel at home while they are here for however long or short that period is what we set out to do from before your loved one arrives. The whole staff team are involved in the care we provided, and all of them do their best to make our residents happy, comfortable and as active as they can be. We really do appreciate the feedback we receive from families as it gives us even more motivation knowing that we are on the right track.