Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured the wellbeing, safety and dignity of our residents is our priority and we are sorry to hear of your grandmother's experience. We would welcome the opportunity to investigate the issues raised and encourage you to contact the home manager directly. We are deeply sorry for the upset caused and remain committed to addressing this with the seriousness it deserves. We will be responding directly to your relative who has raised a complaint with the home.