Thank you for taking the time to share your experience. We're truly sorry to hear that your first respite stay did not meet your expectations, we sincerely apologise for the issues you encountered. While we're pleased to hear your kind words about our hardworking staff, we deeply regret that they appeared rushed and that the quality of food, room readiness, and medication administration fell short of the standards we strive to uphold. These matters are extremely important, and your feedback has been taken very seriously. Please be assured that we have made efforts to contact you directly to discuss your feedback. Your experience does not reflect the level of care we aim to provide. We understand that this has impacted your confidence in future care home stays, and we are truly sorry for that. If you're willing, we would still very much like the opportunity to speak with you personally to express our apologies and better understand how we can make things right.