Thank you for taking the time to provide this feedback and for your positive ratings overall. We do appreciate that staffing changes can be unsettling, and we are working hard to ensure a successful transition while we bed in new colleagues. I would assure you that we insist upon high standards in all our recruitment processes to facilitate this and we will discuss with you further to address any other concerns. Thank you once again and we look forward to swiftly restoring your full confidence in the team.