Thank you so much for your thoughtful message. We're truly grateful for your kind words and for taking the time to share your experience. It means a great deal to us to know that our team especially those on the Second Floor have made a positive impact on you and your Mum. We're especially glad to hear that your Mum has settled in well and that you feels happy and reassured. Knowing this brings great joy to our team, and your feedback will certainly be shared with them they'll be thrilled to know their care is appreciated.