Would like to take this opportunity to thank you for your time in completing a review for us following our meeting. We are glad to know how pleased you are with the environment, catering services at Richmond Villages Letcombe Regis and value your feedback in all areas so we can improve the resident experience.  My sincere, apologies to the delay regarding the hearing aids for your wife. I can reassure you that we are already looking into it and the team shall be in touch with you with an update. Once again, we greatly appreciate your feedback which will be shared with the team. Best Wishes