Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding management, communication, and the overall care environment. Your observations about staff morale, mental health, and resident wellbeing are important and will be taken seriously.We want to assure you that we are looking into these matters closely to understand how we can improve. We deeply value our staff and residents, and we recognise the importance of providing a supportive environment for both.If you would like to speak further or share more details, we would welcome the opportunity to have a member of our management team speak with you directly. Please feel free to get in touch with us at your convenience.