Thank you for taking the time to share feedback regarding your experience with Heathlands. We truly value & appreciate your comments  as they help us to continuously improve the care & service we provide. We apologise for the delay in responding to your request for a room change as we are looking for a room near the nursing station to ensure a smooth and comfortable transition, we want to make sure the move only happens once. We have identified one that needs a bit of refurb. We are also grateful for your kind words about the care your father received upon his transfer from the hospital and your recognition of our dedicated team. Your concern regarding the change in ownership is completely understandable. At present we do not anticipate any changes that would affect the quality of care or service and we remain committed to maintaining our high standards. Thank you once again for your thoughtful feedback and continued support. Kind Regards - Home Manager