Thank you so much for your kind and thoughtful feedback. We are truly grateful for your words of appreciation. It means a great deal to the entire team to know that their dedication and hard work are recognised. We take great pride in creating a warm, supportive environment for both our residents and their families, and its incredibly rewarding to hear that this has been your experience. Your comments about our leadership team are especially appreciated, particularly coming from someone with a strong senior leadership background. We are indeed very fortunate to have such committed and compassionate individuals leading the home, and your reassurance about your father's care is exactly what we strive for every day. Thank you again for taking the time to share your feedback it really does make a difference. Warmest regards,