I am so sorry to read your review, and your perception of our care on Bluebell. I would like the opportunity to discuss further, so please do E mail or phone me to arrange a time convenient to yourself. I know you have seen me when you visit, but I understand that visiting time is precious and it is important for you and your children to spend time with your mother. I want to reassure you that when Rusticus completes any reports requested by any authority, we will only send details from the Nourish system, such as daily timelines, ABC charts, accident and incident reports, professional visits which are factual and any potential new home will always come out to assess. I look forward to meeting with you to discuss further. Thank you.