Good morning MB. It is, of course, very disappointing to receive anything other than a glowing review. We are very sorry that you have felt the need to write it. I have spoken to the Care Home Manager and reviewed records etc. Whilst I only have 1000 characters here and am conscious of the need for discretion and dignity - I am able to reply as follows. Your husband was very happy at The Lilacs until the day he left. He ate well and regularly enjoyed the excellent hot food that we provide. We check all visitors temperature upon arrival as a high temperature is a clear indicator of illness - the UK has had a quad-demic of respiratory illness this year. It's difficult to address the smell of urine other than to say that the room did not smell of urine - but there may be times when there was a smell of urine present - and these are dealt with quickly. Our care team spent much time helping your husband and caring for him. Your review is a very unfair reflection of their dedication.