Thank you for sharing your feedback. We're very sorry to hear about your experience and the concerns you've raised. This is not the standard we aim to uphold, and we will look into any of the issues which have not already been addressed within the home. Since the start of this year, we have been working hard to make meaningful changes within Methven House. We've introduced a dedicated Activities Co-ordinator, created a new lounge area and many activities to improve resident engagement. We've seen a positive impact on wellbeing and family involvement, and we are committed to continuing this progress.We operate a manager's open door policy, hold regular resident and family meetings, and always welcome feedback as it helps us improve the care and support we provide. You are very welcome to attend any of these meetings or speak directly with our Home Manager, who would be happy to discuss your concerns further. Once again, we appreciate you taking the time to share your experience.