Thank you for your feedback. I'm disappointed that you feel we have not met your expectations. Unfortunately, as the concerns have not been raised with us directly, we are unable to respond specifically to them. The care home had a dedicated cook who works tirelessly to ensure that all of our residents dietary requirements are met. Your grandmother had a wide variety of vegetarian meals available to her daily and would often indulge in these which is evidenced by her weight being within normal parameters for the duration of her admission with us. Staff built a warm relationship with your grandmother and spent time with her communicating in her native language which she felt more comfortable with. As previously stated I can confirm that I spoke on several occasions to the next of kin regarding care updates. It is a shame that the concerns were not raised with the home during your grandmothers 14 month stay with us. All feedback will be used positively for service development.