Thank you for taking your time to submit a review. I am sorry to read the information detailed in your review. At Highwood, our colleagues ensure our residents are supported with person centred care, and I am sorry to read you feel this was not the case. Supporting our residents to maintain contact with their loved ones is really important to us. We get to know our residents to ensure they can support if there are periods of stress, with extra training offered to support staff. In the referred meal time I can confirm a meal had been ordered, with our chef making a 2nd option to support those residents who may change their mind. All residents have a choice of where they eat, and with the preordering system to encourage residents to have choice, in line with managing any known risks. All residents have risk assessment and care plans in place to support. If you do wish to contact me to discuss anything you have mentioned above, please do not hesitate. Once again, thank you for your review