Thank you for taking the time to share your concerns. We're sorry to hear that your experience didn't meet the high standards we strive for, and we want to reassure you that your feedback has been taken seriously. The care of your wife is our absolute priority.It was a pleasure to speak with you recently, and we're glad to hear that things have improved and the concerns you raised were from some time ago. We completely understand how upsetting it must have been to feel out of touch, and we're committed to making sure you're kept informed and fully involved in her care going forward.Thank you again for sharing your feedback. It helps us to continue to improve and maintain the very highest standards of care.