Thank you for taking the time to share your experience at Broadoak Manor. We are delighted to hear you enjoy the food, cleanliness of the home, and activities. We will be sure to share with the care team your appreciation of them; it means a great deal to our staff to know their work is valued. All feedback is taken seriously, and we have noted the areas you have highlighted where improvements can be made; we are pleased we were able to meet to further discuss these issues to resolve them. Thank you again for your valuable feedback and for being part of our community these past five years-it is a privilege to care for you.