Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with our care home did not meet your expectations. We take all concerns seriously and are particularly disappointed to learn that you felt I was not supportive. Please be assured that the wellbeing and dignity of our residents are our top priorities, and we strive to ensure that every individual receives respectful and person-centred care. I am pleased to hear your positive comments about our care staff and nurses, and we will make sure to pass on your kind words to them. Regarding the contents of your review, I would like to understand more about what happened so we can take any necessary steps to address it. I encourage you to contact me directly at Eckington Court so we can discuss your concerns in more detail and work towards a resolution. Thank you again for your feedback Best Wishes, Trudy Godley Home Manager