Thank you for sharing your thoughtful review. We're so pleased to hear that your mother feels comfortable and well cared for at South Africa Lodge. Creating a warm, welcoming environment where residents can truly relax and enjoy their surroundings is something we deeply value. It's wonderful that she appreciates the gardens and that our team's patience and attentiveness have made a positive difference. Your kind words mean a lot to us. Please do let our management team know if you would like to discuss the areas of lower scores, we are always keen to learn and improve our services.