Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your mother is settled, happy and feels safe in our care and that you have found our team to be warm and caring. Your positive review of Ash Tree House is greatly appreciated and helps us to continue to provide the highest quality care. We agree leadership presence is important and helps families to feel supported and informed. We will be placing in the lift and on noticeboards a poster with the home manager's details and how to get in touch. He is in the home at least five days a week and would welcome a meet and greet - please do feel free to reach out.