Thank you so much for your kind and thoughtful feedback regarding the care your brother receives at Cooper House. We are truly pleased to hear that you recognise the dedication of our staff in delivering 1-to-1 support around the clock.Your words mean a great deal to the entire team, and I will be sure to pass on your appreciation to those directly involved in your brothers care. We understand how important it is for families to feel confident and reassured, and your gratitude affirms that we are delivering care with the compassion, dignity, and consistency our residents deserve.We remain committed to maintaining high standards in all aspects of care, cleanliness, and support  and your feedback motivates us to continue striving for excellence.Thank you again for taking the time to share your experience.Warm regards,