Thank you for sharing your thoughts regarding Heather View. We are incredibly sorry to hear that this has been your experience in our home.<br> <br>We are sorry to hear you were dissatisfied with the level of care provided. Our staff work hard to support all residents to the best of their ability and ensure that all their individual care needs are met. <br> <br>Furthermore, our maintenance staff always complete routine checks of all equipment used by residents to confirm they are safe for residents to use, we are sorry to hear that you perceived a piece of equipment which was potentially unfit for use. <br> <br>In addition, we pride ourselves in ensuring that all residents are satisfied with their meals at mealtimes and have a wide variety of meals to choose from. If any concerns regarding food are raised to staff, these are always rectified promptly. We apologise if you did not feel you could approach staff regarding this. We want to assure you that our team are always here to help residents and their visitors to ensure they are comfortable and satisfied in our home. <br> <br>The Home Manager is always available to discuss any concerns and is always happy to address these efficiently and effectively. We understand that the Home Manager has reached out to you since to address your concerns written here. <br> <br>Once again, thank you for sharing your feedback regarding Heather View. Your input is invaluable to us and allows us the opportunity to grow and develop the standard of care we provide.