Hi Joanna, thanks for taking the time to leave your review. Were sorry to read of your experience with us. The home have advised that you raised your concerns with the staff on duty at the time and we understand your loved one was assisted as soon as possible. Thank you for sharing your feedback with us, if you have anything further you'd like to advise our team, please reach out to us on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.