Thank you for sharing your thoughts regarding Queen's Court. Your lovely comments regarding our staff are greatly appreciated.We are sorry to hear about your reported personal hygiene issues. Our team always do their best to address and rectify any concerns that are raised to ensure that residents are comfortable and happy in our home.We encourage you to reach out to the Home Manager directly in order to bring a swift resolution to your concerns. Alternatively, you can contact us at complimentsandcomplaints@careuk.com if you wish for these concerns to be investigated formally.Once again, thank you for sharing your feedback regarding Queen's Court. Your input is invaluable to us.