We are very sorry that your family & loved one had a negative experience. Please be assured, your concerns have been addressed in accordance with our organisational complaints policy, and timely referrals made to the appropriate authorities (Nottinghamshire County Council Adult Safeguarding Team & CQC). The Safeguarding Team has closed their concern, and we have formally responded to your complaint following investigation. Appropriate actions have been taken in line with our disciplinary procedures. We are committed to fostering a culture of continuous learning & improvement, taking a whole-home approach to addressing concerns & staff development. Regarding your mention of consulting with other families, we would like to clarify that no similar complaints have been raised concerning the home. However, should any families have concerns, we are always willing to listen and investigate thoroughly as per our complaints policy to ensure all matters are handled appropriately & respectfully.