Thank you for sharing your feedback, we really appreciate your thoughts. We're glad to hear you felt the upgrades to the decor, patio, and garden have worked well overall. That said, we're sorry the new reception area hasn't felt as welcoming for you as intended. Our intention was to modernise whilst still keeping the warm, homely feel our guests appreciate. Your comments are helpful, and we'll be taking them into account as we continue to refine the space.