Thankyou for taking the time and completing this feedback. We are glad that your loved one has settled in well at Craighead. We are delighted that you see improvements in your wife. Yes, you are correct, each staff is chosen carefully to add to our stars. We believe in delivering care with human warmth and empathy so that the people who live in Craighead feel their dignity is respected. They are us - cared for with kindness.