Thank you for your kind feedback, I am so pleased that your friend feels he has made the right decision to move into Park Manor.  The team have taken great pleasure in getting to know him and build positive relationships not only with him but you too.  Your comments have been noted regarding waiting times and I would like to reassure you that staffing levels are monitored closely as occupancy increases, I am responsible for ensuring that a recruitment strategy is in place and actioned to increase the levels of staff to meet the needs of the residents and ensure that these are safe and effective.  Thank you once again for your lovely feedback and I will certainly pass on to the team that they are considered the best!