Thank you for sharing your thoughts regarding Ellesmere House. We are sorry to hear that this has been your experience in our home.We are glad to hear that action was taken promptly in response to your concerns and we encourage you to reach out to the Home Manager directly if there are any further concerns you wish to discuss. Alternatively, you can contact us directly at complimentsandcomplaints@careuk.com if you wish to pursue a formal investigation.Once again, thank you for sharing your feedback regarding Ellesmere House. Your input is greatly appreciated.