Thank you for sharing your concerns. We are truly sorry to hear about the distress and frustration you're experiencing. We understand how deeply upsetting this must be for you and your family.Please know that we take these matters very seriously. Due to confidentiality, we cannot discuss personal details in a public forum, but we genuinely want to listen and support you through this difficult time. We would really appreciate the opportunity to speak with you directly so we can fully understand your concerns and work together towards a resolution.We understand how important clear communication and proper care are, and we are committed to addressing any issues appropriately. Social media is not the best place for these sensitive conversations, but we are here when you feel ready to reach out.Please don't hesitate to contact us. Your voice matters, and we want to help in any way we can.With sincere regards.