I am sorry to read your review of your experience of our home. We have fully investigated your concerns. Every incident in our care home is thoroughly investigated and logged on our incident management system and we constantly review staffing rotas to ensure that there are adequate staff members to care for our residents. With all clients who have a falls history we use sensor technology to detect movement so that we can try and prevent them. We also keep in constant contact with Next of Kin whenever an incident occurs. We would like to reassure that we have taken your complaint extremely seriously and always believe that we can learn from all feedback and incidents.