Thank you so much for this positive feedback and yes Nellsar Management do read all the reviews and use the information as a vehicle for positive change. I will, as always contact the staff team following this review and remind them how proud they should be and the benefit their excellent care and kindness provides which extends to the whole family. The manager is exceptional, she cares with a passion about her residents and families and always strives for her home and her staff to be the best they can be, excellent care and lots of opportunities for fun.