Thank you for your feedback.  I am very sorry that Belmont Lodge did not meet your expectations when you visited us. We are delighted to hear the positive comments about the team and care standards, but very disappointed to hear your comments about the environment, which is currently under renovation. I am happy to confirm that we don't set time limits on visits and would like to invite you to meet me, the Home Manager, at the home and discuss this, along with your other concerns.