Thank you so much for your heartfelt message. It truly means a lot to all of us here.We feel honoured to have had the opportunity to care for your Nan during her time with us. She was a lovely lady, and it was a privilege to support her and your family through such a difficult and emotional time. Knowing that you felt reassured and supported brings us comfort, as we always strive to provide not only care but also compassion and warmth to our residents and their loved ones. Please accept our deepest condolences on your loss. Your Nan will be fondly remembered by all of us, and we are glad we could be there with her and for your family.Thank you again for your kind words and your appreciation means more than you know.