Thank you so much for your kind words. We are really pleased to hear that you felt supported during your mum's time with us and that the atmosphere at Ellwood felt calm, warm, and homely.It means a lot that you noticed the care and dedication from our Senior Carer and Deputy Manager - they truly put their hearts into what they do!Hearing you describe our care as 'outstanding' really encourages the whole team and we are glad that you felt comfortable building strong relationships with the team, as this is something we truly value.Thank you once again for taking the time to share your experience with us!