Thank you so much for your lovely feedback! It is wonderful to hear how happy your relative is at Ellwood Place, and we are so pleased that you feel confident in the care and support she receives.Your kind words about the team and the environment mean a lot to us. We are really proud of the recent refurbishments, and it is lovely to know they have made a positive difference to both residents and visitors alike.It is also great to hear that your visits are enjoyable and that our team helps make that time feel easy and enjoyable. The connection with families is something we truly value!Thank you again for your thoughtful feedback, it really does mean a lot to all of us!